Policies
Everything that governs a booking, in plain sections.
These documents apply to every traveller and every partner on the platform. They are versioned, dated, and linked from the footer of every page.
Terms of Service
The agreement between you and travlneu when you use the platform, whether as a traveller booking a service or as a partner listing one.
ReadPrivacy Policy
What personal data travlneu collects, why we collect it, who we share it with, how long we keep it, and the rights you have over it.
ReadCancellation and Refund Policy
One cancellation policy applies to every booking on travlneu, whichever partner you book with. This page sets out what you get back, when, and how to ask for it.
ReadService Delivery Policy
travlneu sells travel services, not physical goods. This page explains how a booking is confirmed and delivered, and the timelines you can expect at each stage.
ReadPricing and Fees
What travellers pay, what partners pay, and what travlneu earns. No hidden charges on either side of a booking.
Read
All policies effective from 30 July 2026.